Grievance redressal mechanisms

1. Local Ombudsman

OMBUDSMAN FOR LSGIS

A higher judicial mechanism for filing complaints about corruption, irregularities, abuse of power and dereliction of duty against people's representatives or officials in local bodies. It is headed by a person with the rank of High Court Judge.

2. Local Tribunal

LSGI TRIBUNAL

A court mechanism for filing appeals against decisions, orders, denial of licenses, cancellation of building permits, etc. taken by the Panchayat Administrative Committee or Secretary. Headquarters are in Thiruvananthapuram.

3. Chief Minister's Portal

CMO PORTAL

Delays or other difficulties arising in Panchayat services can be brought to the attention of the Chief Minister directly online. The officials are obliged to resolve the complaints submitted through cmo.kerala.gov.in within the stipulated time.

4. K-Smart Portal

K-SMART CITIZEN PORTAL

Online single window system of the local department. Complaints related to the services of the local government can be submitted online and its real-time progress (Track Status) can be known without going directly to the Panchayat office.

5. Vigilance Section

VACB

A complaint can be filed directly to the Vigilance and Anti-Corruption Bureau against possible bribery, large-scale financial irregularities, and misappropriation of government funds in Panchayat offices.

Priority order for filing complaints (Hierarchy)

Step 1

A complaint can be filed directly to the Vigilance and Anti-Corruption Bureau against possible bribery, large-scale financial irregularities, and misappropriation of government funds in Panchayat offices.

Second stage

You can directly file a complaint with the Vigilance and Anti-Corruption Bureau against possible bribery, large-scale financial irregularities, and misappropriation of government funds in Panchayat offices.

Third stage

You can directly file a complaint with the Vigilance and Anti-Corruption Bureau against possible bribery, large-scale financial irregularities, and misappropriation of government funds in Panchayat offices.